Refund Policy for Sankalpa Homeopathy
Effective Date: [Insert Date]
At Sankalpa Homeopathy, we strive to provide the best possible care and service to our patients. Our Refund Policy is designed to ensure that you have a clear understanding of how refunds are handled for services like online consultations. Please read this policy carefully before booking any services.
By booking an appointment or using our services, you agree to the terms outlined in this Refund Policy.
1. Online Consultation Refund Policy
- Non-Refundable Fees: Once an online consultation has been booked and the payment has been processed, the consultation fee is non-refundable. This policy applies regardless of whether you attend the consultation or not, as the appointment is reserved exclusively for you.
- Cancellation by You: If you need to cancel or reschedule your online consultation, please inform us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled time will not be eligible for a refund.
- Rescheduling: If you need to reschedule your consultation, we will do our best to accommodate you, provided you contact us at least 24 hours before your scheduled appointment. You will not be charged an additional fee for rescheduling as long as the new appointment is within a reasonable time frame.
2. Consultation Cancellation by Sankalpa Homeopathy
In the rare event that Sankalpa Homeopathy needs to cancel or reschedule your online consultation due to unforeseen circumstances (e.g., technical issues, doctor unavailability), we will notify you as soon as possible and offer you the option to:
- Reschedule the consultation at no extra cost, or
- Receive a full refund for the consultation fee.
If you prefer a refund, it will be processed using the same payment method you used to make the original payment.
3. Refunds for Incomplete or Incorrect Consultations
If, for any reason, the consultation was incomplete or there was an issue on our part (e.g., if the consultation was interrupted due to technical issues or if we were unable to provide the service as promised), we will offer one of the following remedies:
- A Full Refund for the consultation fee, or
- Reschedule the consultation for another time, at no additional cost.
Refunds in this case will be processed within 5-7 business days after the issue has been confirmed.
4. Refunds for Health-Related Services or Products
If you have purchased any health-related services or products (such as homeopathic remedies) through our website or during a consultation, we do not offer refunds on such items once they have been dispensed. Homeopathic remedies are customized based on individual health assessments, and once prepared, they are non-returnable and non-refundable.
5. How to Request a Refund
To request a refund, please contact us through the following channels:
- Email: [Your email address]
- Phone: [Your phone number]
Please provide the following information when requesting a refund:
- Your name and contact details
- The date and time of your scheduled consultation
- The reason for the refund request
Refunds will be processed using the same payment method used for the original transaction. It may take up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
6. Exceptions
Refunds will not be issued in the following cases:
- If you fail to attend the consultation without prior notice or cancel within less than 24 hours.
- If you do not follow the agreed-upon instructions or treatment plan provided during the consultation.
- If you choose to discontinue treatment but do not request a refund within the specified time frame.
- If you purchased any services or products and have used them (i.e., remedies, online health courses, etc.), as these are considered final sale.
7. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time without notice. Any changes to this policy will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any changes.
8. Contact Us
If you have any questions or concerns regarding our Refund Policy, please feel free to contact us:
Sankalpa Homeopathy
Phone: [Your phone number]
Email: [Your email address]
Website: [Your website URL]
Address: [Your clinic’s physical address, if applicable]
9. Acceptance of Refund Policy
By booking a consultation or purchasing any services from Sankalpa Homeopathy, you acknowledge and agree to the terms outlined in this Refund Policy.